If you completely don’t understand these things, contacting official customer service first will also avoid wasting several hours.

Main Text

Recently, the C drive on my desktop computer, which I use for development, had run out of space. I specially took out a 256GB semi-retired solid state hard drive and used it as the C drive. Unfortunately, I kept messing around with it. Since moving to Shanghai, I’ve been busy with various things, and last week I finally took some time to reinstall the system.

The system reinstallation went smoothly, and installing everyday software and deploying development environments didn’t encounter any problems. A few days later, I planned to relax and play a few games when I realized that the drivers for my mouse and headphones hadn’t been installed. Both devices are from Logitech, so I downloaded the GHUB software, which can automatically identify hardware and install drivers.

However, an unexpected problem occurred. The mouse driver installed successfully, but the headphone driver kept displaying “Loading…”. I suspected that the latest version of Windows 11 might be incompatible with Logitech’s drivers, causing the installation to fail. So, I started searching for information and trying to manually install the drivers, but the problem remained unresolved.

Let’s briefly explain what the functions of these two devices’ drivers are:

• The mouse driver is mainly used to adjust mouse movement speed and other functions. I rarely use macro functions; I just need to restore previously remembered parameters.
• The headphone driver primarily focuses on the headset function, which is very useful during team voice chats, allowing me to hear my own voice. Although there’s a similar listening function in the system’s microphone settings, it doesn’t perform as well as the driver implementation.

Despite repeatedly trying, the headphone driver always failed to load properly. Today, I finally thought of contacting customer support to inquire about the situation and see if there were any solutions. The customer service representative told me that their servers had recently experienced an issue, causing driver downloads to be abnormal. They are currently working on resolving the problem, asking me not to panic, and promising a solution with the next update.

Although the headphone driver issue hasn’t been resolved yet, at least I now know the cause, and I hope the problem can be solved as soon as possible.

Mouse Driver Settings