Picking up where we left off, I came back to find that Ghub had been updated, which made me a little happy. The customer service said they fixed the issue of not being able to load problem drivers properly, but after messing around with it for a while – reinstalling and uninstalling – it still doesn’t work normally.

Background

I continued to contact customer service for a solution, but was told that an engineer could provide remote assistance. However, the engineer’s working hours were exactly the same as mine, so I had no choice but to give up. I reviewed the materials from the previous troubleshooting and prepared to try installing the driver manually.

Get the driver installation package

How can I obtain the driver files since Logitech doesn’t provide a separate driver installation package for their devices?

With the system image installation package left over from the last system reinstallation, we can reinstall the system in a local virtual machine. In the cleanest system, deploy Ghub separately, insert the headset device into the virtual machine, find the driver path, and copy it out.

Related paths:

• C:\ProgramData\LGHUB
• C:\Windows\System32\DriverStore\FileRepository\logi_audio.inf_amd64_010b035044e24be4

Device Manager

The key is how to find the second path. Let’s first briefly review how to manually manage driver files in Win11 systems. This content was identified using the control variable method, by constantly plugging and unplugging devices and analyzing device information in Device Manager within a virtual machine. We identified that three drivers need to be handled for the headset. Two of these drivers are built-in system drivers, and only one is provided by Logitech.

Driver Manager

The second driver in the image is provided by Logitech. We analyze the current device drivers, and search through all driver paths within the virtual machine. Of course, you first need to find files starting with “logi,” then compare the files. You’ll be able to locate the driver file. Copy the entire folder, and you’ve got the driver installation package.

Driver installation package

Install driver

Still in the Device Manager interface, click: Update Driver, click: Browse My Computer for Drivers, and you will enter the following interface:

Driver Installation

Of course, when you open it, you can only see a drive – that’s the standard USB drive. Choose “Install from disk,” and the path is the folder we copied earlier. After installation, a Logitech-specific driver will appear in the drop-down list. Switch the device driver to the newly installed one.

Disk Installation

Anatomy equipment drivers

The drivers for this device are provided by the system. You only need to check if there’s an exclamation mark in front of the device driver; if there is, go into the driver selection interface and switch to a different type of driver, then change it back to restore normal functionality.

Completed

The headset microphone volume has returned to normal, and the familiar ear monitoring function is back as well

Side sound